Emotional Intelligence 2.0 (21 page)

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Authors: Travis Bradberry,Jean Greaves,Patrick Lencioni

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Gibbs, Nancy (1995, October 2). The EQ Factor.
Time
magazine.

Travis Bradberry and Jean Greaves,
The Emotional Intelligence Quick Book
, (New York: Simon & Schuster, 2005).

THE BIG PICTURE

The feelings table has been reproduced and modified with the permission of Julia West. The original table from her website for science fiction writers is located at
http://www.sff.net/people/julia.west/CALLIHOO/dtbb/feelings.htm.

Emotional hijacking is a term first introduced in a book by Daniel Goleman,
Emotional Intelligence: Why It Can Matter More Than IQ
, (New York: Bantam, 2005).

The tendency of low EQ individuals to catch up to their colleagues’ higher scores after an EQ skill development initiative is from Neil M. Ashkanasy, “The case for emotional intelligence in workgroups” Symposium presentation at the annual conference of the Society for Industrial and Organizational Psychology (April, 2001).

Emotional intelligence subsuming 33 other leadership skills is seen in Travis Bradberry,
Self-Awareness: The Hidden Driver of Success and Satisfaction
, (New York: Putnam, 2009).

The connection between EQ and job performance and the tendency for high performers to be high in EQ is from Travis Bradberry and Jean Greaves,
The Emotional Intelligience Quick Book
, (New York: Simon & Schuster, 2005).

The link between EQ and annual salary is seen in Tasler, N. and Bradberry, T., “EQ = $”
TalentSmart Update
(2009). Available online at
http://www.talentsmart.com/learn/online_whitepaper2.php?title=EQ_MONEY&page=1
.

WHAT EMOTIONAL INTELLIGENCE LOOKS LIKE: UNDERSTANDING THE FOUR SKILLS

The emotional intelligence model grouping the four skills (self-awareness, self-management, social awareness, and relationship management) into the larger categories of personal and social competence is from Goleman, Boyatzis, and McKee,
Primal Leadership: Realizing the Power of Emotional Intelligence,
(Boston: Harvard Business School Press, 2002).

The link between self-awareness skills and job performance is seen in Travis Bradberry,
Self-Awareness: The Hidden Driver of Success and Satisfaction
, (New York: Putnam, 2009).

More than 70% of the people we tested have difficulty handling stress comes from Travis Bradberry and Jean Greaves,
The Emotional Intelligence Quick Book
, (New York: Simon & Schuster, 2005).

The importance of putting your needs on hold to get results is seen in Ayduk, O. & Mischel, W., “When Smart People Behave Stupidly: Reconciling inconsistencies in social-emotional intelligence.” Chapter in
Why Smart People Can Be So Stupid
, Edited by Robert J. Sternberg, (New Haven: Yale University Press, 2002).

DIGGING IN

Studies of brain plasticity: T. P. Pons, et al., “Massive cortical reorganization after sensory deafferentation in adult macaques,
Science (
252). N. Jain, (1997), “Deactivation and reactivation of somatosensory cortex is accompanied by reductions in GABA straining,
Somatosens Mot. Res,
8 (347-354). D. Borsook, et al. (1998), “Acute plasticity in the human somatosensory cortex following amputation,
NeuroReport,
9 (1013-1017). Katri Cornelleson (2003), “Adult brain plasticity influenced by anomia treatment.”
Journal of Cognitive Neuroscience,
15 (3).

Studies from The Harvard Medical School examining changes in brain structure: B.A. van der Kolk. “The body keeps the score: Memory and the emerging psychobiology of post traumatic stress.”
Harvard Review of Psychiatry, 1,
253- 265 (1994), and B.A. van der Kolk et al., “Dissociation, somatization, and affect dysregulation: the complexity of adaptation of trauma.”
American Journal of Psychiatry, 153,
83-93 (1996).

The benchmark study demonstrating changes in EQ six years after an EQ skill development initiative is seen in Richard Boyatzis, et al. in
Innovation in Professional Education: Steps on a Journey from Teaching to Learning,
(San Francisco: Jossey-Bass, 1995).

SELF-MANAGEMENT STRATEGIES

Self-management strategy #3, Make Your Goals Public, considers research from Francis Hesselbein et al.
The Leader of the Future,
(San Francisco: Jossey-Bass, 1997).

Self-management strategy #7, Smile and Laugh More, discusses the benefit of smiling according to findings from: Soussignan, R. (2002). Duchenne smile, emotional experience, and autonomic reactivity: A test of the facial feedback hypothesis.
Journal of Personality and Social Psychology, 2
, 52-74. Self-management strategy #9, Take Control of Your Self-Talk, discusses the number of thoughts an average person has in one day according to findings from: The National Science Foundation (
www.nsf.gov
).

The importance of self talk in managing your emotions is seen in: Fletcher, J.E. (1989). “Physiological Foundations of Intrapersonal Communication.” In Roberts & Watson (Eds.),
Intrapersonal Communication Processes,
(188-202). New Orleans: Spectra. Grainger, R.D. (1991). “The Use—and Abuse—of Negative Thinking.”
American Journal of Nursing,
91(8), 13-14. Korba, R. (1989). “The Cognitive Psychophysiology of Inner Speech.” In Roberts & Watson (Eds.),
Intrapersonal Communication Processes,
(217-242). New Orleans: Spectra. Levine, B.H.,
Your Body Believes Every Word You Say: The Language of the Body/Mind Connection,
(Boulder Creek: Aslan, 1991).

Self-management strategy #10, Visualize Yourself Succeeding, discusses the power of visualization according to findings from: Kosslyn, S. M.; Ganis, G.; Thompson, W. L. (2007). Mental imagery and the human brain. In:
Progress in Psychological Science Around the World, Vol. 1: Neural, Cognitive and Developmental Issues
, Jing Q., Rosenweig M. R., d’Ydewalle G., Zhang H., Chen H.-C., Zhang K., ed. (New York: Psychology Press), 195-209.

SOCIAL AWARENESS STRATEGIES

Strategy #2, Watch Body Language discusses research on reading emotions, facial expressions, and body language from Dr. Paul Ekman,
Emotions Revealed: Recognizing Faces and Feelings to Improve Communication and Emotional Life,
(New York: Henry Holt & Company, 2007).

RELATIONSHIP MANAGEMENT STRATEGIES

Relationship management strategy #4, Remember the Little Things That Pack a Punch, discusses the research regarding the decline of manners in America and employee opinions about manners in the workplace according to findings from: Public Agenda Research Group, reported on
ABCNEWS.com
, April 3, 2002 and ABCNEWS/World Tonight Poll, May 1999.

For research on repairing conversations, John Gottman and Robert W. Levenson, “A Two-Factor Model for Predicting When a Couple Will Divorce: Exploratory Analyses Using 14-Year Longitudinal Data,”
Family Process
41 (2002): 83-96.

EPILOGUE

Data on EQ and job title from Travis Bradberry and Jean Greaves,
The Emotional Intelligence Quick Book
, (New York: Simon & Schuster, 2005) and Travis Bradberry and Jean Greaves (December, 2005). “Heartless bosses,”
The Harvard Business Review
.

LEARN MORE

The authors are the cofounders of TalentSmart
^®, a global think
tank and consultancy that serves more than 75% of
Fortune 500 companies and is the world’s leading provider
of emotional intelligence tests and training.

TalentSmart
^®offers free emotional intelligence resources,
including articles, whitepapers, and a newsletter covering
the latest in workplace learning at:

www.TalentSmart.com/learn

If you’d like more information on the
Emotional Intelligence
Appraisal
^®, including the technical manual and answers to
frequently asked questions, visit:

www.TalentSmart.com/appraisal

If you’re interested in learning more about EQ, or are looking
for tools to assist you in teaching others about EQ, review the
resources on the remaining pages and contact us at:

888.818.SMART

(toll free, US & Canada callers)

858.509.0582

Visit us on the web at:
www.TalentSmart.com