Despite being battered:
Judy Wein, Ed Nicholls, interviews by Eric Lipton, April 2002; interviews by Jim Dwyer, August 2002.
Firefighter Tom Kelly struck people:
Biographical details from Maureen Paglia, Dennis Kelly, and Tommy Patchel; interviews by Lauren Wolfe for the authors, December 2003–January 2004.
The city’s 911 operation:
Jim Dwyer and Ed Wyatt, “Bloomberg Plans Overhaul of Creaky 911 System,”
New York Times,
April 13, 2004, p. A1.
Kevin Cosgrove from Aon:
Matthew Walberg, John Keilman, Mickey Ciokajlo, and Ted Gregory, “Small Things Remind of Huge Loss,”
Chicago Tribune,
October 15, 2001, p. 10.
“They’re trying”:
Transcript, Port Authority Radio Channel 27 (security), September 11, 2001.
Chapter 13: “We’ll come down in a few minutes.”
Warren Smith had fought fires in Manhattan:
Warren Smith, oral history, FDNY, December 4, 2001; in his oral history, Smith puts himself on the 31st floor, but other survivors, including people Smith described, uniformly say they were on the 35th floor, not the 31st.
A moment later:
In Smith’s oral history, and in an interview with Hansson, both describe hearing this message through the chief’s radio. However, in the film by Jules Naudet broadcast on CBS, Chief Joseph Pfeifer does not use the term “mayday” in giving his evacuation order. It is possible that another chief also issued an evacuation order and did use the term “mayday.”
In any event, Chief Picciotto:
In
Last Man Down,
a bestselling book by Picciotto, he maintains that no one communicated with him from the ground to order an evacuation, with or without a mayday, and that he ordered the evacuation on his own initiative. Other dramatic aspects of his account have been directly challenged by other firefighters, and Picciotto has said in newspaper interviews that he no longer makes one of the central claims of the book—that he directed the rescue of a particular woman.
The elevator door was moving as he pushed it:
Chris Young’s account is based on interviews with Dennis Cauchon of
USA Today
and ABC News in 2002 and subsequent interviews with Joseph Plambeck, on behalf of the authors, in May and June 2004.
Once again, duplicative searches:
Descriptions of multiple sweeps by, among others, PAPD Sgt. Conrad Krueger, memorandum October 1, 2001, which records that he met NYPD ESU officers in tower 1 who wanted to sweep each floor.
For more than eighty minutes:
The Port Authority transcripts show that Hoey was directly told to stay in the office by the Port Authority police desk. The transcripts also show that later, a colleague of someone on the 64th floor called the police from outside the building, seeking information on their behalf; he was told they should evacuate. A spokesman for the Port Authority says that this colleague did convey this instruction to the people on the 64th floor, although the agency would not make the person available for an interview.
Baccallieri and Moscola took in the scene:
Al Moscola, interview with Kevin Flynn, June 2002; Baccellieri, interviews with Kevin Flynn, June 2002, January 2004; Baccellieri, interview with Jim Dwyer, September 2002.
Chapter 14: “You don’t understand.”
Hansson and James Hall:
NYPD officer James E. Hall, “Events Occurring during the World Trade Center Attack,” memorandum, November 2, 2001.