Apple TV 4th Generation with Siri Remote User's Guide: Your Media Tips & Tricks Manual (9 page)

If you can see a picture, but your Apple TV is not responding, try pressing and holding Menu Button on the Apple Remote to return to the Apple TV main menu. You may also have an issue with your Apple TV remote, or the remote you are using, such as it may be low or out of power. Try charging the remote to see if that resolves the issue. As a next resort, you might try unplugging the power cable from your Apple TV, waiting about 10 seconds, and plugging it back in to restart. This forced restart may resolve many frozen or non-responsive Apple TV issues.

If you are not hearing sound, but content is playing, the source of the problem could be a number of things, and the following checklist will help you determine which one applies to you.

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If your Apple TV is connected to an A/V receiver, make sure the receiver is turned on.

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Ensure the input setting you have selected on your receiver matches the input you have your audio cables connected to.

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Ensure sure the volume on your television or receiver is turned up and is not inadvertently muted.

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Ensure you are using the correct audio cable, and that it is connected firmly to Apple TV and to your television.

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If you are using the HDMI port on your television and Apple TV, ensure your TV supports audio through its HDMI port. The HDMI ports on some older televisions only support video.

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Ensure that you are using the proper remote. The same remote that serves as the "input" button to change your viewing to Apple TV is the one that will control the volume – not your cable or satellite remote.

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If you have paired Apple TV and an Apple Remote, make sure you are using the paired remote.

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If you are, indeed, using the paired remote and the Apple TV status light flashes white when you press buttons on the remote, the problem is not with the remote. You may need to restart your Apple TV instead.

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If you are using an unpaired remote, the Apple TV status light flashes amber. Use the correct remote.

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Make sure the IR receiver on the front of Apple TV is not blocked, and is receiving the signal properly.

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Your Apple TV touch remote may need to be charged. Plug the remote into the included lightning cable connector, and plug the USB plug on the end into a computer or wall charger. Allow the remote to charge for several hours and try using it again.

If you are having trouble accessing your network, it could any number of small problems. Here is the best place to start.

•
       
Check the IP address Apple TV is using to ensure it matches your IP address. Sometimes during setup an extra digit can be added, or one can be inadvertently erased.

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Check for any obstructions and adjust the location of the base station or Apple TV.

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If security is enabled on the network, temporarily disable it on the base station and try connecting again.

If you are having trouble with a certain app (or channel), make sure that it is compatible with your current Apple TV system. You may need to update either your Apple TV’s system or the app itself. As a next resort, try deleting and re-installing the app.

If you are having an issue closing an app, you can use the following instructions to “Force Quit” the app:

1. Press the Home button on your Apple TV remote to go to the home screen.
   
2. Double-press the Home button. This will enable the app switcher for your Apple TV.
   
3. Using your remote’s touchpad surface, swipe to get to the app you want to Force Quit.
   
4. Swipe up on the app to Force Quit the app. (Note: swipe until you see the app screenshot image swipe off the screen and disappear.)
   
5. Exit the app switcher mode by pressing the Home button once.
   

Once you familiarize yourself with Apple TV, you will begin to understand how it fits your individual or household needs. Everyone uses the device differently, and at only $99 for the TV itself it is the perfect addition to an Apple-based household, not to mention one that wants access to their Hulu or Netflix accounts. These services are an exceptional way to enjoy programming on your television, instead of on your tablet individually and makes for great binge watching!

Although channels and apps do not directly qualify as Apple TV accessories, but more of the staples of its existence, you can find a few that fit your personal make-up and enjoy them as you would any great accessory!

However, sometimes there is no substitute for the real thing. If you are looking for something to enhance your system or viewing pleasure, the following accessories will fit the bill effortlessly.

One of the great new features that the 4
th
generation of Apple TV offers is its gaming capabilities. Of course, to enjoy such a feature, you’re going to want to pick up a gaming controller. The Nimbus was among the first offered by Apple and has a similar look and feel to popular controllers made by Sony or Microsoft for their video game systems. Even cooler, you can use it to control your Apple TV as an additional remote, and also use it with other Apple devices for gaming including select iPads, iPhones or Mac computers!

The Apple TV remote is nice and small, making it convenient and lightweight to operate. However, you may want to protect from instances of a potential drop on a hard surface. That’s where the Remote Loop (available at Apple Store) accessory comes in. This inexpensive wrist strap will attach into the small port on the bottom of the remote and then you can adjust the loop around your wrist. No more accidental remote drops!

This unique project allows you to mount your Apple TV anywhere, and aim it to any platform, so your signal is direct and accurate. It also works flawlessly in multi-media rooms, so the device is out of reach and unobtrusive. You can face the platform any way you see fit, which is perfect for larger rooms. It also provides easy access to ports and cables, so you are never fighting with a connection. The price is generally 29.99 or less. View
H-Squared TV platform
for more details.

You may prefer to have your Apple TV set up in a unique way based on your home entertainment set up. Instead of placing it flat on a surface or using a mount kit to attach it to your television, you can use an Apple TV display stand to hold the device upright on a flat surface. This may also make it easier to connect wires to the back of the device for any future fixes or upgrades. See the
Apple TV stands here
for an idea of what these might look like.

HDMI cables will help you enjoy the hi-definition viewing experience with your Apple TV. Since the Apple TV doesn’t include them, you may need to buy one to go with your particular television set-up. Make sure to find good quality HDMI cables that will be long enough to connect from your television to the area you place the Apple TV unit in. You can find quality
HDMI cables at Amazon.com
and other retailers for around $9.99 or so.

If you don’t have a wireless internet network available in your household, you will need to connect your Apple TV directly to your cable or DSL modem. To do so, you’ll want to have a spare Ethernet cable available. You may also want one for future troubleshooting if your wireless network doesn’t seem to be connecting with your Apple TV.
See Ethernet cables here
.

Also, there is a USB-C port on the back of your Apple TV. You (or a qualified technician) can use a USB-C cable to plug your Apple TV into your computer for further troubleshooting. This type of cable IS NOT included in the box with a new Apple TV, but if you need one, they are generally inexpensive to purchase.
See USB-C cables here
.

You may also want an additional lightning-to-USB adaptor cable as it can be used to charge your Apple TV remote when it runs low on power. One is included in the box with your new Apple TV, but if you lose that one or want a spare, these are generally low cost as well.
See lightning-to-USB cables here
.

You may need to buy an Apple TV remote, should you lose the one that came with your device, or if say you acquired your Apple TV used. An Apple TV remote can be purchased through auction websites such as eBay, or on Amazon.com for under $20. Remember that you will need to follow instructions to pair your new remote with your Apple TV, outlined earlier in this guide.

Believe it or not, there are even
protective sleeves
available to make sure you don’t get any scratches or smudges on your Apple TV or the remote!

Purchase an extended two-year warranty on service and support for only $29.

Apple TV has a lot to offer, and with new channels being added with nearly each update, the selection continues to increase. It also makes a perfect gift for the Apple lover in your life, who wants to expand their entertainment reach from beyond their laptop or tablet!

With a price starting at $99, the Apple TV creates a perfect outlet for home movies, videos and images to scroll during family gatherings, while music plays effortlessly at the same time. The more you play with your Apple TV, the more you will love everything it can do and add to your life. Grab one online today, or stop into local Apple retailer for a preview of the exciting things Apple TV has to offer. You will not be sorry!

Apple TV is a fun way to experience all of your favorite television shows through any of the included applications like Hulu Plus or Netflix, while streaming newly released movies and old favorites through purchase or even temporary rental status. Apple TV also gives you access to the information, photos and videos that you collect from your devices, allowing you to view the content on a larger format for exceptional enjoyment.

This small device is available for $149 to $199, and like most Apple devices is easy to set up, thanks to its intuitive software. All you have to do is plug in the device, attach it to your television, turn it on and enter your existing Apple account information.

The applications, including television, music and videos will keep you – and your guests – entertained for hours, prior to tapping into your personal content to share with those who will appreciate it most.

Whether you use your Apple TV for personal enjoyment, or to share content with your entire family, the device is set up just like your other Apple electronics, which means you can password protect its use, downloads and purchases to keep your family from tapping into sensitive – or costly – content.

Everyone uses the device differently, and with Apple's exceptional design, is able to personalize their Apple TV to suit their needs. No matter what you use yours for, there is plenty of versatility, variety, channels and application availability to suit the needs of the masses and to keep you and your family engaged as you see fit.

The future looks bright for the streaming media device with news that developers will be able to add even more channels, apps and games to Apple’s lineup. Each Apple TV update brings new and innovative features for improved ease of use and entertainment. Enjoy the power of the tiny device that will fit anywhere, without getting in the way of your home's design or décor. You will be amazed at its power, and embracing it will open your entertainment value up to a whole new world.