Fundamentals of Midwifery: A Textbook for Students (19 page)

The person who should be at the centre of
11.
A process to make things happenall care
13.
Repeated offensive behaviour which

One of the C’s attempts to undermine an individual

This is a crucial element of safe care
14.
What you must do if you witness poor care
10.
Communication event when information is
16.
One of the key characteristics of a team passed from one care giver to another player
Down

Modest estimate of own importance
8.
Taking responsibility for one’s own actions

One of the key principles of good team and omissions working
9.
Communication tool

Something which should be shared
12.
A person who sets a good example

Working together
15.
The number of C’s37
Find out more
Below is a list of things you can find out about to enhance your knowledge of the issues and topics covered in this chapter. Make notes using the chapter content, the references and further reading identified, local policies and guidelines and discussions with colleagues.
1.
Read section III of the NHS Constitution to find out more about complaints and the redress that is available to patients and their relatives if they are not happy with their care.
2.
Read section IV of the NHS Constitution so that you can be aware of the expectations that the NHS has of staff.
3.
It is important that you are aware of the structure of any organisation within which you work. A significant reorganisation of health and social care is currently underway. Use the references below to make sure you are up to date on how health and social care is structured. Also if you go to the Department of Health website there is an explanation of the structure of the NHS.Gardner, S. (2012) Centralising midwifery care
British Journal of Midwifery
20(8), p. 536.Glasper, A. (2012) Caring for our healthcare future: The government White Paper.
British Journal of Nursing
21(16), pp. 992–993.Sillett, J. (2012) Health and Social Care Bill: Health and Wellbeing boards.
British Journal of Nursing
21(12), p. 710.
4.
Read Yalden, B., McCormack, B. (2010) Constructions of dignity: a pre requisite for flourishing in the workplace?
International Journal of Older People Nursing
5, pp. 137–147 and think about what implications this has for your practice and working within the maternity services.
5.
Reflect on the care that you gave a particular woman; discuss this reflection with your mentor and a Supervisor of Midwives. Find out what other people think about your ability to work as part of a team. Ask the woman for feedback on your care; it might be useful to ask one of the women who are part of your caseloading to help you if this is not already part of your programme.
6.
Use the 15 steps challenge to review your next placement area. Callard, L., Williams, A. (2012) The 15 Steps Challenge: A toolkit for Good Care.
Nursing Management
19(8), pp. 14–18.
Glossary of terms
38
Accountability
Taking responsibility for one’s own actions and omissions.
Bullying
Repeated offensive behaviour through vindictive, cruel, malicious or humiliating attempts to undermine an individual or group of employees.
Collaboration
To work together.
Compassion
Feeling for others, with a need to alleviate suffering.
Conflict resolution
Strategies which are used to try to overcome difficulties and challenges.
Consent
A client agrees to undergo a procedure after being giving the relevant information in which to make a decision.
Handover
Communication event, when information is passed from one care giver to another.