IT Manager's Handbook: Getting Your New Job Done (77 page)

working with auditors,
242–243

Authentication

challenge–response,
219

identity management,
220

methods,
220

security solutions,
219–220

SSO,
156
,
219–220

two-factor,
219

Authorization levels, security solutions,
218–219

Automated alerts, as proactive solution,
269

Automated reports, as proactive solution,
269

Automatic Call Distribution (ACD),
282

Availability, CIA model,
208

Awareness training, users,
271

B

Baby boomers, generation differences,
58
t
,
60
t

Backdoor Trojans,
224

Background checks,
97
,
223

Backup tapes, disaster recovery plan,
256

Basel Committee on Banking Supervision (BCBS),
229

Basel II,
229–230

BCBS,
See
Basel Committee on Banking Supervision (BCBS)

BCP,
See
Business Continuity Planning (BCP)

Benefit plan enrollment, intranet uses,
294–295

Benevolent dictator,
141

BestBuy,
225

Bidding, vendor management,
175

Bill 198 (Ontario, Canada),
228

Billing and invoicing, cloud computing,
151

BlackBerry (RIM),
296

Black-hat hackers,
208
,
211–212

Black List,
154

Bliley, Thomas,
231

Blogs, as connectedness technology,
289

Bloomberg, Michael,
4

Body language,
33
,
92

Boss relationship

with IT Manager,
17–18

view of users,
265

“Breaking the ice,”,
15

Brin, Sergey,
95
,
209

Bring Your Own (BYO) Policy,
273
,
288–289

Brute force method,
27

Budgeting factors

department workload,
170

hardware maintenance,
172–173

key factors,
170–173

software maintenance,
171

staff,
171

technological change,
171

Budgeting issues,
See also
Cost considerations
Money

first 100 days,
26

intranet uses,
294–295

kick-off meeting,
116

off-track projects,
125–126

project funding,
131

Budgeting process

approval,
165–166

budget reviewers,
164–165

chargebacks,
164

estimations,
165

items,
162–163

items to tracks,
162–163

overview,
161–167

revisions,
166–167

tracking,
166–167

Burnout

associated problems,
36

avoiding/monitoring,
36–37

employees,
36

Business Applications

OS selection,
138

as software type,
136

Business Continuity Planning (BCP)

basic issues,
261

and compliance,
243

definition,
260

disaster recovery,
260–261

Business-related degrees, candidate selection,
96

Business Software Alliance,
145

Buy
vs.
lease decision

basic considerations,
168–170

operating
vs.
capital lease,
169

person deciding,
170

pros and cons,
169
,
169
t

BYO,
See
Bring Your Own (BYO) Policy

C

Call centers,
183
,
278

Call tracking

Help Desk,
278–279
,
282

knowledge base,
279

user satisfaction surveys,
280

Candidate selection

ability to learn,
94

background checks,
97

business-related degrees,
96

certification value,
94–95

common mistakes,
98–99

education,
95–97

education’s direct value,
96

education’s indirect value,
96

hard sciences-related degree,
97

high-volume response,
85

interview guidelines,
86

level of interview,
84

list narrowing,
84–86

multiple interviewers,
88–89

multiple perspectives,
89
b

non-technical questions,
87–88

off-limits questions,
88

overqualified candidates,
85–86

professional references,
97–98

profile/personality tests,
90
b

project teams,
126

question preparation,
87–88

rank criteria,
93–94

reference checks,
97–98

remote interviews,
91–92

requirements flexibility,
93–94

résumé reviews,
83–84

salary range,
99–101

similar experience,
92–93

skill set,
92

soft sciences-related degrees,
97

technical courses,
97

technical interviews,
89–93

telephone screening,
84

30 qualified candidates,
85

CAP,
See
Certified Authorization Professional (CAP)

Capability Maturity Model Integration (CMMI),
240

Capital expenditure

company policies,
168

details,
167–168

gray areas,
168

vs.
operating expense,
115
,
167–168

Capital investment, vendor evaluation matrix,
177

Capital lease,
169

CareerBuilder.com,
77

Carrier connections, technical environment,
191–192

Casper (JAMF),
143
,
280

Catastrophic disasters, DR plan,
259

CERT,
211

Certificates, security defenses,
222

Certification

checking value,
95

employee training,
41

job requirement flexibility,
94

position description,
74

project manager,
105

value,
94–95

Certified Authorization Professional (CAP),
223

Certified Information Systems Security Professional (CISSP),
41
,
223

Certified Novell Engineer (CNE),
41
,
94

Certified Secure Software Lifecycle Professional (CSSLP),
223

Chain letters, e-mail management,
153–154

Challenge–response authentication,
219

Change Request (CR),
212

Chargebacks,
164

Chatter.com, as connectedness technology,
289

Chemistry, Four C’s of Hiring,
70

Chief Security Officer (CSO),
212

CIA,
See
Confidentiality, Integrity, Availability (CIA) model

Circumstance, Four C’s of Hiring,
69

CISSP,
See
Certified Information Systems Security Professional (CISSP)

Clause 49 (India),
228

CLERP-9 (Australia),
228
,
233

Client/server software type,
136

Clinton, Bill,
126–127

Closeout Report

additional accomplishments,
122

bad news,
122

follow-up activities,
122

as project plan guide,
112

writing,
121–122

Cloud computing

basic considerations,
150–152

benefits and challenges,
152
t

non-perpetual licensing,
146

overview,
148–152

private
vs.
public,
149–150

pros and cons,
150
t