IT Manager's Handbook: Getting Your New Job Done (80 page)

interoperability,
179

performance,
178

price,
177–178

product market position,
179

required training,
178

scalability,
178

services,
178

support and service,
179

typical components,
177–179

viability,
178

Evidence maintenance

compliance process,
236

hidden benefits,
238

Exchange (Microsoft)

client/server software,
136

cloud computing,
148–149

ExecuNet.com,
77

Expense item

company policies,
168

gray areas,
168

Experienced workers

job requirement flexibility,
93

vs.
“newbies,”,
61
t

position description,
76

similar experience of candidates,
92–93

Experimentation, connectivity tool issues,
298–299

External employees, project planning,
113–114

External hires,
vs.
internal,
68–70

External referrals, as hiring starting point,
68

External use software licenses,
146

F

Facebook,
44
,
290
,
290
t
,
296
,
299
,
302

Face-to-face project meetings,
129

Facilities

disaster recovery,
248
,
254–256

user identification,
264

Fair and Accurate Credit Transactions Act (FACTA),
231

Fair Credit Reporting Act (FCRA),
231

FASB,
See
Financial Accounting Standards Board (FASB)

Federal Deposit Insurance Corporation,
229

Federal Reserve System,
229

Federated identity,
220

Feedback

IT service,
268

leadership during tough economy,
181

FileMaker Pro, DBMS,
135

Finance Department

budget approval,
165

BYO policies,
273

capital
vs.
operating expenses,
115
,
167

company money policies,
168

consultant pros and cons,
72
t

consumerization of IT,
271
,
272

disaster recovery committee,
249

employee education,
238

full-time
vs.
consultants,
70

internal resources costs,
115

intranet software downloads,
143

IT manager duties,
1
,
6

outsourcing,
186

“people to know,”,
24

policies and procedures,
243

stakeholder identification,
108

user identification,
264

vendor management,
176

Financial Accounting Standards Board (FASB),
169

Financial Instruments and Exchange Law (Japan),
228

Financial Privacy Rule, GLB,
231

Financial scandals,
226
,
237–238

Financial Security Law of France,
228

Firewall,
220

First-day issues

new job basics,
14

war stories,
19
b

First 100 days

advertising personal offerings

asking questions,
22

basic considerations,
21–22

perspective,
21–22

preliminary research,
21

budgeting,
26

developing relationships,
24

HR issues,
25–26

initial decisions,
26–27

introductory meetings,
24–25

organization dynamics,
20–21

project inventory,
22–23

status quo evaluation,
23

Fiscal year, budgeting process,
161

Fixed asset, expense gray areas,
168

Flexibility

consumerization of IT,
272

employee performance review,
45

job requirements,
93–94

unified messaging,
156

user relationships,
270

“Flying Pig” award,
127
b

Focus issues

connectivity,
301–302

management
vs.
leadership,
13

Follow-up, information collection,
268

Four C’s of Hiring,
69
b

Four directions of management, characteristics,
7–8
,
8
f

Free software, GNU definition,
144
b

Friendster,
290

Full-time employees

vs.
consultants,
70–74

project planning,
113

pros and cons,
73
t

resistance by companies,
74
b

Funding, project management

budget source,
131

cost estimation,
130–131

cost justification,
132

overview,
130–132

total cost,
131

Funding sources, project stakeholders,
109

Fusion (Oracle), enterprise applications,
136

G

Gadgets, as connectedness technology,
289

Gantt Chart

example,
119
f

progress tracking,
117

project milestones,
119

project progress tracking,
118

Gates, Bill,
35
,
95

Generational issues

basic considerations,
57–62

cross-generation management,
58–62

differences,
58
t
,
60
t

experienced
vs.
“newbie” workers,
61
t

multigenerational workforce advantages,
59–62

Generation X,
58
t
,
60
t

Generation Y (“Millenials”)

generation differences,
58
t
,
60
t

trends,
59

user security training,
213

Geo-location technology,
290
t

Giuliani, Rudy,
259

Glass–Steagall Act,
232

GLB,
See
Gramm–Leach–Bliley (GLB) Act

Global Crossing,
226
,
227

GNU free software,
144
b

Google Apps,
148

Google Docs,
148

Google Sites,
149

Google Talk,
91

GoToMeeting (Citrix),
180
,
290
t

Governance

compliance processes,
238–239

COSO,
239

Government agencies, project stakeholders,
109

Gramm, Phil,
231

Gramm–Leach–Bliley (GLB) Act,
231–232

Green indicators, project progress tracking,
121

Grid computing,
149

Grove, Andy,
4

H

Hackers

black hats, white hats,
208
,
211–212

security assessment,
211

SSO,
219–220

Handheld devices

end-user upgrades,
269

hardware,
297–298

support issues,
272–273

Hands-off approach, dealing with mergers,
28

Harassment, e-mail management,
154

Hard costs, project funding,
130

Hard sciences-related degree, candidate selection,
97

Hardware

budget items,
162

disaster recovery plan

basic considerations,
257

environment duplication,
257

environment size,
257

home equipment,
257

flexible approach to,
270

handheld devices,
297–298

job requirement flexibility,
94

mobile devices and connectivity,
296–297