IT Manager's Handbook: Getting Your New Job Done (84 page)

OLTP,
See
Online Transaction Processing (OLTP)

On-demand computing,
149

One-on-one meetings

conversation topics,
16

new job basics,
15–16

Online Analytical Processing (OLAP),
135

Online meeting services, project meetings,
130

Online Transaction Processing (OLTP),
135

OOP,
See
Object-Oriented Programming (OOP)

OpenID,
219

OpenOffice, productivity tools,
136

Open Source Software (OSS)

cost issues,
142

definition,
141

Linux,
138

overview,
141–142

productivity tools,
136

pros and cons,
141
t

“Operate in the cloud,”,
See
Cloud computing

Operating expense

vs.
capital expense,
115
,
167–168

company policies,
168

gray areas,
168

vendor evaluation matrix,
177–178

Operating lease,
169

Operating systems

applications in environment,
138–139

customer needs,
139

emulators,
139

IT issues,
201

Linux,
138

Mac OS X,
137

mobile devices,
296–297

mobile user support,
274

multiple OS environment,
139–140

overview,
137–140

selection,
138–139

as software type,
136

Unix variants,
138

VDI,
140

VMs,
139

VM uses,
140

Windows,
137

Operationally Critical Threat, Asset, and Vulnerability Evaluation (OCTAVE),
211

Operations tasks, cloud computing,
151

Oracle

cloud computing,
148

DBMS,
135

enterprise applications,
136

ERP,
157

Oracle Financials, software types,
136

Orange Book
(DoD),
215

Organizational impact, cloud computing,
151

Organization unit, directory structure,
156

OSS,
See
Open Source Software (OSS)

“Out of scope,” project objectives,
107

Outside services, budget items,
163

Outsourcing

agreement evaluation,
184–186

basic considerations,
182–187

compliance,
244

definitions,
182
t

determing factors,
184–187

functions,
184

hiring justification,
68

overview,
182–183

political considerations,
186

pros and cons,
183
t

Overhead, budget items,
163

Overqualified candidates,
85–86

Oxley, Michael G.,
227

P

PaaS,
See
Platform as a Service (PaaS)

Page, Larry,
95
,
209

Page hijacker,
224

Passwords

authentication methods,
220

backup tapes,
256

BYO policies,
289

challenge–response authentication,
219

compliance,
243

consumerization of IT,
273

directory services,
156

disaster recovery,
258

Help Desk activities,
276–277
,
281

identity management,
220

malware,
224

mobile devices,
298

NAC,
222

phishing,
225

risk mitigation,
212

secure users,
213

security incident response,
223

security
vs.
privacy
vs.
convenience,
207

security technologies,
217–218

self-service help,
277

SLAs,
283

special privilege IDs,
218

SSO,
219

two-factor authentication,
219

user training,
213

Patriot Act,
232

Pattern files updates,
222

PayPal,
225

Payroll Department

cloud computing,
148–149

disaster recovery,
261

security authorization levels,
218–219

Payroll information, intranet uses,
294–295

PC Anywhere,
279–280

PD,
See
Position Description (PD)

PDCA,
See
Plan, Do, Check, Act (PDCA)

Performance measurement, IT governance,
239

Performance reviews

360 reviews,
51
,
51
t

accountability,
46

basic considerations,
43–44

communication skills,
45

compliance,
46

conduction discussion,
52

creative problem solving,
45

employee flexibility,
45

ethics,
46

evaluation statements,
47–48
,
48
t

example,
50
b

guidelines,
48–49

innovation,
45

job requirements,
45

learning new skills,
46–47

metrics,
47–48

negative reviews,
49–50

objectiveness,
48

plan/goals development,
52–53

“plays well with others,”,
46

privacy issues,
52

quality of work,
44

recording details,
48–49

self-reviews,
50

short-/long-term project management,
47

team players,
47

timely performance,
46

tone,
52

Perks, project management techniques,
127

Per seat licensing,
146

Per server licensing,
146

Personal contacts, job postings,
78

Personal Information Protection and Electronic Documents Act (PIPEDA),
233

Personality tests,
90
b

Personally identifiable information (PII),
226–227
,
230
,
232

Personally-owned equipment, BYO policies,
288–289

Personnel, budget items,
162

PERT charts,
See
Program Evaluation and Review Technique (PERT) charts

PGP,
See
Pretty Good Privacy (PGP)

Phased integration, dealing with mergers,
28

PHI,
See
Protected Health Information (PHI)

Phishing,
153–154
,
208
,
225–226

Phone tree, DR communication plan,
254

Physical access, activity tracking,
216

Physical plant items

budget process,
163

as capital expense,
167

PII,
See
Personally identifiable information (PII)

PIPEDA,
See
Personal Information Protection and Electronic Documents Act (PIPEDA)

PKI,
See
Public Key Infrastructure (PKI)

Plan, Do, Check, Act (PDCA),
241

Platform as a Service (PaaS),
149
,
151

PlayStation Network,
225

“Plays well with others,” performance reviews,
46

Plurk.com, as connectedness technology,
289

PMBOK,
See
Project Management Book of Knowledge (PMBOK)

PMI,
See
Project Management Institute (PMI)

PMO,
See
Project Management Office (PMO)

PMP,
See
Project Management Professional (PMP)

Podcasting,
289
,
290

Policies,
See also
Bring Your Own (BYO) Policy
Compliance
Procedures

compliance,
243

consumerization support issues,
272

e-mail usage,
153
,
154