IT Manager's Handbook: Getting Your New Job Done (88 page)

Read IT Manager's Handbook: Getting Your New Job Done Online

Authors: Bill Holtsnider,Brian D. Jaffe

Tags: #Business & Economics, #Information Management, #Computers, #Information Technology, #Enterprise Applications, #General, #Databases, #Networking

BOOK: IT Manager's Handbook: Getting Your New Job Done
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Systems Security Certified Practitioner (SSCP),
223

T

TCO,
See
Total Cost of Ownership (TCO)
Team management
Agile Meetings,
34
avoiding/monitoring burnout,
36–37
communication,
32–34
company values,
34–35
decision-making techniques,
123
employee burnout,
36
employee performance
disciplinary problems,
54–57
layoff alternatives,
57
b
layoffs,
55–57
salary review,
53–54
terminations,
54–57
employee training
basic considerations,
39–43
certification,
41
cost,
39
departures after,
41–42
identifying employees,
40–41
maximizing value,
42–43
morale,
40
needs,
39–40
nontechnical training,
42
scheduling demands,
40
focused employees,
32–38
generational issues
basic considerations,
57–62
cross-generation management,
58–62
differences,
58
t
,
60
t
experienced
vs.
“newbie” workers,
61
t
multigenerational workforce advantages,
59–62
goal achievement,
32–33
goals and objectives,
32
listening importance,
33
meeting frequency,
33–34
mission statement,
34–35
overview,
31
performance reviews
360 reviews,
51
,
51
t
accountability,
46
communication skills,
45
compliance,
46
conduction discussion,
52
creative problem solving,
45
ethics,
46
evaluation areas,
44–47
evaluation statements,
47–48
,
48
t
flexibilty,
45
guidelines,
48–49
innovation,
45
job requirements,
45
learning new skills,
46–47
metrics,
47–48
negative reviews,
49–50
,
50
b
objectiveness,
48
overview,
43–57
performance reviews,
43–44
plan/goals development,
52–53
“plays well with others,”,
46
privacy issues,
52
quality of work,
44
recording details,
48–49
self-reviews,
50
short-/long-term project management,
47
team players,
47
timely performance,
46
tone,
52
priorities,
32
,
35
project meetings,
34
project progress updates,
120–121
remote workers,
37–38
staff input,
33
telework types,
37
b
vision statement,
34–35
Team players, employee performance reviews,
47
TeamViewer,
279–280
Technical courses, candidate selection,
97
Technical environment
application inventory,
193–194
asset management,
196–199
basic considerations,
189
carrier connections,
191–192
definition,
189–190
disaster recovery, hardware availability,
257
elements,
190–194
infrastructure documentation,
195–196
LAN,
191
,
192
f
mobile equipment,
193
OS selection,
138–139
problem/risk areas,
196
scope,
190
security management,
209–212
server/storage,
192
software inventory,
193–194
standards determination
basic considerations,
199–201
IT issues,
200–201
IT standards,
201
user issues,
199–200
TCO,
196–199
TCO calculation,
197–198
team management,
31
technology refresh cycles,
201–202
tracking tools,
194–195
user environment,
196
vendors,
194
WAN,
190
,
191
f
workstations,
193
Technical interviews
basic considerations,
89–93
preliminary reading,
89
technology explanation request,
89–90
testing candidates,
90–91
Technical Operations, IT Department value,
9
Technical standards, flexibility,
270
“Technology envy,”,
199–200
,
270
Technology refresh cycles,
171
,
201–202
Technology value, IT strategy development,
11–12
Telecommunication services, budget items,
163
Telephone screening, candidate selection,
84
Telephone skills, Help Desk staffing,
281
Telework programs,
See also
Mobile workforce
Remote workers
remote interviews,
91
team management,
37–38
types,
37
b
Terminations, employee performance,
54–57
Term of agreement, cloud computing,
151
Terms and Conditions (“Ts and Cs”),
176
Testing
disaster recovery plan,
258
technical interviews,
90–91
Test-taking skills, candidate selection,
94–95
T&E submissions
directory structure,
157
intranet uses,
294–295
IT for business value,
180–181
Text messages
as connectedness technology,
289
mobile user support,
274
TheLadders.com,
77
Third-party training providers, user training,
270–271
Threat types
basic considerations,
224–226
malware,
224
phishing,
225–226
security breach examples,
225
b
social engineering,
225–226
Time-and-Material (T&M) contracts
hardware maintenance,
172–173
overview,
172–173
risks,
172
vendor policies,
172–173
Time estimates
multiple project management,
133
as project component,
111
,
111
f
,
112–113
Time lines, project progress tracking,
118
Timely performance, employee reviews,
46
Time sheets, intranet uses,
294–295
Timing considerations, full-time
vs.
consultants,
71–74
T&M,
See
Time-and-Material (T&M) contracts
Toll-free numbers, mobile workers,
269
Tone, performance reviews,
52
Torvalds, Linus,
138
,
141
Total Cost of Ownership (TCO)
software management,
142
technical environment
vs.
asset management,
198–199
basic considerations,
189
,
197–198
calculation,
197–198
definition,
196–199
vendor evaluation matrix,
177–178
Tough economic times
basic considerations,
179–181
cost management,
179–180
IT for business value,
180–181
leadership,
181
management ideas,
68
b
recruiters,
82
Tracking activities
monitoring programs,
215–216
network mapping tools,
216

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